Contact the City of Sacramento

311 Customer Service

Need help with a City service? Just have a question? 311 is our main point of contact for everything the City has to offer.

Specific Questions/ConcernsDetails
Americans with Disabilities ActVisit the Citywide Accessibility page
Building Permits & Planning ApplicationsCall 311 or visit the Building Permits page.
City Org ChartFor a list of all City Departments and Department Directors, download the City Org Chart.
Department DirectorsSee our Departments Directors page for contacts, addresses, and phone numbers.
Documents in an Alternate FormatCall 311 in the City, or (916) 264-5011 outside, or email your request.
Graffiti ReportCall (916) 808-5471 (Police Department's non-emergency number) to report the graffiti.
Holidays ObservedVisit the Holiday Schedule page.
Mayor or City CouncilCall (916) 808-5407 or visit their pages.
Media & Communications/PIOVisit the Public Information Officer (PIO) page or send an email to citypublicinformation@cityofsacramento.org
Parking CitationsCall (916) 808-8500 (Mon - Fri, 9:00 a.m. - Noon) or use our online services
Request an Official City Seal or PhotoContact our Public Information Office.
Utility BillingCall (916) 808-5454 with questions, payments, or changes (Mon - Thu, 8:00 a.m. - 4:00 p.m.; Friday, 8:00 a.m. - 11:30 a.m.)
Website Feedback

If you need help with the website, please contact 311.

To provide feedback, submit the website feedback form.

Whistleblower HotlineReport online or call toll-free 1-888-245-8859.

Mailing Address

Sacramento City Hall
915 I Street
Sacramento, CA 95814

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