Main Menu Close Menu

mail Contact

Search Close

Translate

Department

Community Development

Department

Community Response

Department

Convention and Cultural Services

Department

Finance

Department

Fire Department

Department

Human Resources

Department

Information Technology

Department

Mayor and Council

Department

Office of Public Safety Accountability

Department

Office of the City Attorney

Department

Office of the City Auditor

Department

Office of the City Clerk

Department

Office of the City Manager

Department

Office of the City Treasurer

Department

Police Department

Department

Public Works

Department

Utilities

Department

Youth, Parks, & Community Enrichment

Category

hiking Activities

Arts & Culture

Camps

Classes & Group Activities

Community Centers

Events & Entertainment

Sports

Swimming

Category

pets Animals & Pets

Animals & Pets

Category

domain_add Building & Planning

Construction

Inspections

Planning

Property Lines & Surveying

Zoning

Category

store Business

Business

Cannabis

Economic Development

Innovation

Suppliers & Vendors

Category

account_tree City Administration

Accountability & Oversight

Boards & Commissions

City Attorney

City Manager

City Structure & Policies

Customer Service

Elections

Mayor & City Council

Transparency

Category

category City Assets & Data

City Buildings & Property

City Vehicles

Records

Transparency

Category

explore City Regions

Council Districts

Neighborhoods

Property Lines & Surveying

Zoning

Category

diversity_4 Community Support

Accessibility

Community Centers

Community Engagement

Diversity, Equity & Inclusion

Homelessness

Housing

Older Adults

Volunteering

Youth

Category

theater_comedy Culture & History

Arts & Culture

Events & Entertainment

Sacramento History

Category

business_center Employment

Diversity, Equity & Inclusion

Employees & Retirees

Employment

Volunteering

Workforce Development

Category

directions Infrastructure

Bridges

Drinking Water

Information Technology

Infrastructure Finance

Stormwater & Flooding

Streets & Roads

Trails

Wastewater & Sewer

Category

gavel Law, Code & Compliance

Code Enforcement

Inspections

Law & Code

Permits

Category

payments Money

Accounting

City Budget

Claims, Rebates & Discounts

Debt Management

Economic Development

Grants

Infrastructure Finance

Investment & Cash Management

Payments & Fees

Taxes

Category

park Outdoors & Sustainability

Bicycles

Boating

Camps

Climate & Sustainability

Parks

Scooters

Sports

Swimming

Trails

Trees

Weather

Category

local_police Safety

Alternative Response

Crime

Emergency Management

Emergency Response

Fire

Inspections

Police Department

Prevention & Personal Safety

Stormwater & Flooding

Weather

Category

directions_car Transportation

Bicycles

Boating

Driving

Electric Vehicles

Parking

Public Transportation

Scooters

Traffic

Walking

Category

delete_sweep Utility Services

Drinking Water

Recycling

Trash

Wastewater & Sewer

Back to categories Back to Departments

Search for content

SITE NAVIGATION

Pay Your Utility Bill

Utilities Scams

Pay Your Utility Bill

Utilities Scams

Caller identification scams

City of Sacramento customers have recently been the target of telephone scams claiming that their utilities will be shut off if they don’t pay the caller money.

Here is some information you can use to help protect yourself against these types of scam calls:

Scam callers can disguise their caller ID phone numbers to look like City phone numbers and may claim to be from the City’s Department of Utilities. The Department of Utilities is not making these calls.
The callers may claim that your “utilities” will be shut off if you do not pay them money or gift cards, or they may ask for private information.
These calls appear to target Spanish-speaking customers.
The caller may ask if the person they are speaking to speaks Spanish and/or hang up if you say no.

The Department of Utilities does not call customers about accounts that have not paid their bill. Instead, a letter is sent directly to the customer, which alerts them the account is past due and describes payment options available to them.

If you suspect a call is coming from a fraudulent source, hang up the phone and call the City’s Department of Utilities Customer Service at 916-808-5454.

Door-to-door scams

Sacramento residents have been the target of door-to-door scammers who try to trick people into purchasing expensive and unnecessary water treatment equipment for their home.

These scammers misinform customers that their water is contaminated and/or they offer to conduct a home water “test” that falsely demonstrates their drinking water is contaminated.

If a resident is not home when the scammer attempts to contact them, they leave behind alarming flyers or brochures that look official but direct customers to call a private number.

The scam attempts to convince customers to purchase an expensive and unnecessary in-home water filtration system.

Here is some information you can use to help protect yourself against these types of scams:

City of Sacramento water meets or exceeds all federal and state regulations and that information is published in our Consumer Confidence Report.
If your water becomes unsafe to drink, the City of Sacramento will notify you and provide information on how to protect yourself.
If you are unsure if someone is an official representative of a water department, ask to see identification. All City of Sacramento staff carry badges that identify themselves as government officials.
If you are unsure if materials left behind are from an official source, you can call the City of Sacramento Department of Utilities at 916-808-5454.
Some people may choose to purchase or install water systems due to personal reasons, such as health conditions, or flavor preferences; if you decide to purchase a system, it is important to do thorough and independent research on the product.

The City’s Department of Utilities provides drinking water, stormwater, and wastewater services. It does not provide gas or electric utilities services.

The Federal Trade Commission and Better Business Bureau also offer advice to consumers on how to protect against scam calls.

ON THIS PAGE