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Utilities Customer Service
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Contact us
For assistance with Department of Utilities customers accounts, setting up a new account, changing an existing one, or information on liens:
- Call: 916-808-5454
- Email: utilitiescs@cityofsacramento.org
Available Monday to Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 11:30 a.m., excluding holidays.
Payments may be made using the City’s Mobile Pay App, online at the City’s Utility Billing page, automated phone system or over the phone with a customer service representative.
There is no charge for payments made using these methods.
City utility billing and payment service
A program to help you pay for your utility bill
1395 35th Ave., Sacramento, CA 95822
Water conservation help
- Call: 916-808-5605 Email:
- Email: WaterConservation@cityofsacramento.org
Assistance with a vehicle or site hydrant permit
- Call: 916-808-5454
- Payment for vehicle inspections, meter deposits and installations may be made by credit card only
Water, sewer and drain service requests
- Call: 916-264-5011
Sewer, drainage and water facility map requests
Development projects, utility records, how to pay for City meter or tap connections
- Call: 916-808-7890
- Email: DOUDevelopmentReview@cityofsacramento.org
- Utilities services related to development are also provided at the Community Development Department public counter
News media requests
- Call: 279-759-1528
- Email: DOUPIO@cityofsacramento.org
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