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City Government

Citywide Accessibility

Web Accessibility

City Government

Citywide Accessibility

The City of Sacramento is committed to ensuring full access to employment, programs, services, and activities, including facilities, park & recreations, and public right of way for the benefit of persons with disabilities.

If you have any questions, concerns, experience difficulty accessing information, or would like to request information or documents in an accessible format, please call us at 311 or submit a request online.

Accessibility requests

Get help, request accommodation, or report an issue:

Council meetings

In compliance with the Americans with Disabilities Act, if you need special assistance, a disability-related modification or accommodation, agenda materials in an alternative format, or auxiliary aids to participate in this meeting, please contact the Office of the City Clerk at 916-808-7200 or clerk@cityofsacramento.org as soon as possible. Providing at least 72 hours’ notice will help ensure that reasonable arrangements can be made.

Disabilities Advisory Commission

Learn more about the DAC

ADA access in the public rights-of-way

The Citizen Request Program allows citizens to request improvements in the public right-of-way (curbs, sidewalks, public parking) that will improve access for the community.

Examples of public right-of-way improvements requested can include but are not limited to:

Curb ramps: This can include improvements such as reducing existing slopes or adding detectable warning tiles.
Sidewalks: This can include improvements such as repairing cracks in the sidewalk that make it difficult to travel over or addressing tree roots or bushes protruding into the walkway.
Audible pedestrian signal installation: These improvements provide audible sounds at traffic signals so visually impaired pedestrians know when it’s safe to cross the street.
Signalized intersection improvements: These improvements can include relocating pedestrian push buttons so they’re easier to reach or re-aligning the crossings at an intersection.

To make a citizen request, please review the ADA Access in the Public Rights-of-Way Grievance Procedure and complete the ADA Access in the Public Rights-of-Way Grievance Form below. If you need assistance completing this form, please contact 311.

ADA access in the public rights-of-way grievance procedure

Any person with a disability who believes they have been the subject of disability-related discrimination on the basis of denial of access in the public rights-of-way. This grievance procedure covers access to sidewalks and streets, including crosswalks, curb ramps, street furnishings, pedestrian signals, and other components of public rights-of-way only.

Step 1. Grievance procedure and submission

Please enter the requested information below. The grievance information submission shall be filed with the Department of Public Works within 30 calendar days of the alleged disability-related discrimination.

Step 2. An investigation is conducted

The complainant will be notified within five calendar days of the receipt of the grievance, and if necessary, an authorized City representative will contact the complainant directly to obtain additional facts or documentation relevant to the grievance.

Step 3. A written decision is prepared and forwarded to the complainant

An authorized City representative shall prepare a written decision, after full consideration of the merits of the grievance, outlining the Department of Public Works course of action and expected timeline. This communication shall be sent to the complainant via postal or electronic mail and no later than 45 calendar days following the receipt of the grievance.

Step 4. Appeal to the City Manager

If the complainant is dissatisfied with the written decision, he or she may file a written appeal with the City Manager (915 “I” Street, Room 5000, Sacramento, CA 95814) no later than 15 calendar days of the date of the mailing of the decision. The appeal must contain a statement of the reasons why the complainant is dissatisfied with the written decision and must be signed by the complainant or by someone authorized to do so on the complainant's behalf. The City Manager or his/her representative will act upon the appeal no later than 30 calendar days after receipt, and a copy of the written decision shall be forwarded to the complainant no later than five working days after preparation of the decision.

The Department of Public Works shall maintain the confidentiality of all files and records relating to grievances filed unless disclosure is authorized or required by law. Any retaliation, coercion, intimidation, threat, interference, or harassment for the filing of a grievance, or used to restrain a complainant from filing, is prohibited and should be reported immediately to 311.

Public rights-of-way request

Submit a ADA access in the public rights-of-way request

Please contact 311 if you need assistance submitting this information due to a disability.

ADA access in City facilities

For ADA accessibility requests in City Facilities such as City Hall, please submit your request by completing the ADA access in City facilities grievance form.

ADA access in City facilities

Submit a ADA access in City facilities request

Documents

Transportation

Sacramento Regional Transit (SacRT) provides regional transportation services including services for people with disabilities and the elderly within the City of Sacramento.

Website accessibility

Please visit our dedicated website accessibility page to review our web accessibility policies and report any web accessibility issues.

Website accessibility

Employment

The City of Sacramento is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment, including, but not limited to, discrimination or harassment on the basis of physical or mental disabilities and/or medical conditions in compliance with the federal Americans with Disabilities Act (ADA), California’s Fair Employment and Housing Act (FEHA), and other applicable laws. A copy of the City’s EEO and Reasonable Accommodations policies can be located under the Human Resources section of the City’s Policies and Procedures page. For more information on reasonable accommodations for qualified applicants and City employees, please contact the ADA and Leave Administration Office at 916-808-8976 or ADA@cityofsacramento.org.

For more information on the City of Sacramento’s equal opportunity policies and procedures, please visit the City's EEO page, or contact the EEO Office at 916-808-5825 or EEO@cityofsacramento.org.

Accessible parks and playgrounds

All Youth, Parks, & Community Enrichment playgrounds are accessible. Please click on these links for more information on accessible City parks and playgrounds.

Self-evaluation and transition plan (coming soon)

The City’s Public Works Department has undergone a process to update the existing ADA Self-Evaluation and Transition Plan for the Public Right-of-Way. The Self-Evaluation reviewed City’s policies, practices, programs, services, and activities while the Transition Plan identified barriers to access and processes to combine documentation and develop a remediation method for barriers that could prevent the public from using the City’s network of sidewalks and streets.

Unlike a physical building, the network of streets and sidewalks are in a state of constant repair due to external physical and environmental conditions (weather, tree growth, accidents, etc.) which necessitates an innovative approach to ensure pedestrians utilizing the Public Right-of-Way have access to City Programs, Services and Activities.

As part of the Transition Plan update process, public entities are encouraged to allow interested persons the opportunity to provide feedback via a community outreach program. The City encourages you to provide feedback on the Plan by way of a questionnaire. This effort is intended to help the City adjust the Plan prior to adoption and implementation with approval from the City Council.

Take part in the City of Sacramento ADA Transition Plan survey.

The survey link will accept survey feedback until Spring 2024.

Construction-related disability access compliance

Under federal and state law, compliance with disability access laws is a serious and significant responsibility that applies to all California building owners and tenants with buildings open to the public. For additional information about legal obligations and how to comply with disability access, please visit the following pages:

Other ADA requests and information

The California Department of Motor Vehicles (DMV) issues disabled person parking placards. Visit the DMV’s Parking Placard webpage for more information on requirements for a parking placard, how to request a disabled person parking placard, and the locations where parking placards can be used.

The City of Sacramento cannot respond to matters outside of the City of Sacramento boundary limits. Please contact the city, county, or applicable agency for requests made in those agency jurisdictions.

For requests within private properties such as apartment complexes, privately owned parking lots or, buildings, please reach out to the relevant property owner or property manager.

For requests within Sacramento city limits concerning services the City provides, if there is not an appropriate channel listed on this page, please direct the request to 311 Customer Service.

Title VI

The City of Sacramento, under Title VI of the Civil Rights Act of 1964 and related statutes, ensures that no person shall, on the basis of race, color, national origin, age, sex, or disability be excluded from participation in, or be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. Any person who believes that they have been discriminated against on the basis of race, color, national origin, age, sex, or disability may file a Title VI complaint with the Department of Public Works. The complaint must be filed within 180 days of the date of the alleged discrimination.

Title VI State and Federal Resources

Title VI overview from the California Department of Transportation

Title VI overview from the United States Department of Justice

Contact

Title VI Coordinator
City of Sacramento
Department of Public Works
915 I Street, Room 2000
Sacramento, CA 95814 - 2604
title6@cityofsacramento.org

Title VI complaint

Submit a Title VI complaint

Web Accessibility

ON THIS PAGE

Citywide Accessibility

Accessibility requests

Council meetings

Disabilities Advisory Commission

ADA access in the public rights-of-way

ADA access in the public rights-of-way grievance procedure

ADA access in City facilities

Documents

Transportation

Website accessibility

Employment

Accessible parks and playgrounds

Self-evaluation and transition plan (coming soon)

Construction-related disability access compliance

Other ADA requests and information

Title VI

Title VI State and Federal Resources

Contact

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